Relax and trust in Stannah to handle your lift maintenance contracts
Our comprehensive range of lift maintenance contracts are designed to meet your needs and requirements, providing a sense of security regardless of the make or model and your location in the UK. We cover everything from a dumbwaiter or platform lift in a school to a large passenger lift or escalator in a busy retail unit.
With an annual maintenance contract from Stannah, you can be confident that your lift will be in optimum condition, leading to fewer breakdowns, lower running costs, and a more reliable lift overall.
At Stannah, we believe in providing excellent service to every customer, regardless of the number of lift products you have. Whether you manage one or hundreds and thousands of lifts, you can trust us to deliver comprehensive and professional service.
Choice of elevator maintenance contracts
A newly installed product will typically cover servicing under warranty; once the warranty expires, the lift owner should seek a service contract. Ours range from a standard to a comprehensive lift maintenance contract:
Standard
- Regular servicing at specified intervals
- Condition report on each service visit
- Preventative maintenance
Premium
- Regular servicing at specified intervals
- Condition report on each service visit
- Preventative maintenance
- Normal working hours emergency breakdown cover
Comprehensive
- Regular servicing at specified intervals
- Condition report on each service visit
- Preventative maintenance
- Normal working hours emergency breakdown cover
- Repairs
All contracts include regular maintenance visits, during which a lift engineer inspects, cleans, lubricates and adjusts all appropriate components for optimum performance. After each site visit, we give the lift owner a report outlining the work carried out.
Additional add-ons include:
There are additional lift service contract options, which, depending on the number of lift products and the building, may need to be considered:
- Supplementary testing of in-service products
- Emergency breakdown cover - 24-hour or weekend emergency call cover, depending on the lift location
- Managed SIM service to cover phone line management
- Online portal to track lift status
From the information you provide about your lift or from a site survey, we'll work together to understand your needs, ensuring an appropriate ongoing maintenance plan.
Whatever your service needs, we can help
Contact UsNational service contracts for large lift portfolios
Depending on your business size, you may need help in managing a portfolio of lift products. We recognise how stressful this can be, so our national contract services offer flexible bespoke solutions to support and manage your needs efficiently.
Local authority stairlift and lift maintenance contracts
We’re no strangers to managing service contracts for multiple Local Authorities (LA's). Each LA contract is managed locally by one of our 11 service branches, with full support 24/7, 365 days a year. We work through the tendering process, ensuring we meet each LA's expectations, proving ourselves a reliable local partner, and ensuring the efficient performance of all types of lift equipment.
Trust in lift maintenance contracts from the experts
With Stannah, you benefit from the following:
- Working with the UK’s leading lift maintenance company - with over 150 years of lift expertise, we actively work in the industry to improve safety and promote best practices.
- Excellent levels of service across the UK - our 11 service branches enable us to provide you with dedicated local service wherever you are in the UK.
- Over 350 highly-trained engineers out in the field - to ensure quick response times and the technical experience to repair any equipment.
- Planned preventative maintenance - during each maintenance visit, we inspect thoroughly, test, service, lubricate and, where needed, adjust equipment to reduce failures and repair costs.
- Complete condition reports - outlining the work carried out and identify any weak or faulty components, with possible upgrades/refurbishments to reduce running costs and improve efficiency.
- Coverage of parts - our size means we can secure replacement parts quickly to minimise lift breakdown time.
- A trusted partner - working with you to support your service investment and forming strong relationships - it’s one of the reasons, on average, our customers stay with us for over 9 years.
We manage over 100,000 units across our service portfolio for numerous supermarket clients, national retailers, high street stores & restaurant chains, including 1,800 units for Network Rail, a working partnership we've held for over 30 years.
Stannah has the experience and expertise to help regardless of the make or model.
Frequently asked questions
We understand that lift maintenance service is essential to ensure it runs smoothly. We pride ourselves on making this process as painless as possible for our customers, for complete peace of mind.
Do lifts have to be serviced?
Yes, having your lift serviced is a legal requirement and ensures that your lift operates safely and efficiently.
What is a lift maintenance agreement?
A lift maintenance agreement (otherwise known as a service contract) is a series of scheduled services for your lift - designed to increase its efficiency, reliability and lifespan.
What services are included in your maintenance contracts?
There are various maintenance contracts, and the costs vary depending on the level of cover or frequency. Building and lift use often dictate what is most suitable.
How many service visits do I need as part of my contract?
It depends on the type, age, condition and usage of your lift. The frequency of service calls (visits) made will vary from one or two to six service visits per year.
Can you maintain all types of lifts?
Yes. At Stannah, we maintain, service, repair, modernise, and refurbish all types of lift products, including those from our product range and other lift manufacturers' equipment. In fact, over 40% of the lifts we service are from non-Stannah product ranges.
How can you help with an unreliable lift?
An unreliable lift can result from its age and condition or an inadequate or cheap maintenance regime from your service provider. In most cases, a simple survey or technical study by our team before the contract can offer you an economical improvement plan.
How much does a lift maintenance contract cost?
Your requirements and budget determine an elevator maintenance contract cost. We remain competitive and compare favourably on price and service performance.
What does a service visit involve?
During a service visit, an engineer will check the lift's safety features and clean, lubricate, and adjust all components for optimum performance. A Stannah engineer will then complete a service report stating the work carried out and detailing any lift repairs or improvement works recommended. This report is shared with you after each visit to use as a maintenance record.
Will my lift be out of action while an inspection or service is taking place?
Yes. The engineer will need to check many items within the shaft/structure and motor room so the lift will be ‘out of service’ while the engineer is on-site.
How often should I have my lift serviced?
The frequency of service visits depends on the lift you have, the number of floors served and the level and type of use it is subjected to. When deciding upon maintenance frequency, you should remember that servicing is about a preventative maintenance program that results in a more reliable lift and lower running costs in the medium to long term.
What are the different types of servicing?
Servicing can either be proactive traditional or reactive modular types. Modular maintenance is an inspection only. Traditional servicing ensures engineers are allocated a service time to thoroughly inspect, test, service, lubricate and adjust the lift.
Stannah believe in providing traditional, complete, preventative maintenance. This service regime is proven to increase the lifespan of the equipment, reduces the frequency of call-outs due to breakdown and fully optimise the condition of the assets.